Brent Man And Van Terms and Conditions
These Brent Man And Van Terms and Conditions set out the basis on which our removal and delivery services are provided to customers in the UK. By making a booking, confirming a quotation, or allowing our team to carry out work, you agree to these terms. They are designed to create a clear, fair, and practical agreement for both parties. In this document, references to “we”, “us”, and “our” mean the service provider operating under the Brent Man And Van name, and references to “you” and “your” mean the customer, client, or person acting on behalf of the client.
These terms apply to all bookings, including man and van removals, single-item transport, light office moves, collections, deliveries, and related services agreed in writing or by phone, text, email, or other accepted booking method. Nothing in these terms affects your statutory rights as a consumer under UK law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
The purpose of these terms is to ensure that each Brent van service is delivered with reasonable care, accurate information, and mutual expectations. You should read them carefully before confirming a booking. We may update these terms from time to time, and the version applicable to your booking will normally be the version in force on the date you accept our quotation or confirm the job.
To make a booking, you must provide accurate and complete information about the job. This includes, where relevant, the collection and delivery addresses, access details, the nature and approximate volume of items, any heavy or fragile goods, parking restrictions, floor levels, lift access, and any time constraints. A booking is not final until it has been accepted by us and any required deposit or advance payment has been received.
We may provide an estimate or a fixed quotation based on the details you supply. If the information changes before the job takes place, we reserve the right to revise the quotation or, where appropriate, refuse to proceed if the scope of work is materially different from what was originally described. The customer is responsible for ensuring that the information supplied is correct. Any delay, additional labour, waiting time, or extra vehicle requirement caused by inaccurate information may be charged separately.
By confirming a reservation with Brent Man And Van, you warrant that you are authorised to arrange the service for the items concerned and the premises involved. If you are booking on behalf of another person or business, you confirm that you have permission to do so and that the person or organisation on whose behalf you act will be bound by these terms.
Payment terms will be stated in the quotation, booking confirmation, or invoice. We may require a deposit, advance payment, or full prepayment depending on the type of service, the value of the job, the notice period, or the expected level of risk. Unless otherwise agreed in writing, payment is due immediately upon completion of the service, and any outstanding sums must be paid without deduction, set-off, or counterclaim.
We accept payment methods agreed in advance and may request bank transfer, card payment, or another approved method. Where payment is made by bank transfer, you must ensure that cleared funds reach us by the agreed deadline. If a payment is declined, reversed, delayed, or otherwise fails, you remain liable for the full amount due, including any bank charges or reasonable recovery costs incurred as a result. Interest may be charged on overdue sums at the statutory rate where permitted by law.
In the middle of these man and van terms, it is important to note that prices are based on the information available at the time of quotation. If additional work is requested on the day, such as dismantling, reassembly, stair carrying beyond the original agreement, or extra stops, we may charge an additional fee. All prices are exclusive of any optional extras unless stated otherwise.
Cancellations and rescheduling requests should be made as soon as possible. If you cancel more than 48 hours before the agreed start time, any deposit may be refundable at our discretion unless non-refundable terms were clearly stated at the time of booking. If you cancel within 48 hours of the appointment, a cancellation fee may apply to cover loss of business and administrative costs. If cancellation occurs after we have dispatched a vehicle or team, full or partial payment may still be due.
If you wish to change the booking date, time, or scope, we will try to accommodate the request, but this is subject to availability. We do not guarantee that an amended slot will be possible. Where a rescheduled booking requires a new quotation because the service requirements have changed, the revised price will apply. If we must cancel or rearrange due to circumstances beyond our control, we will use reasonable efforts to offer an alternative time or refund any sums paid for work not carried out.
We are not liable for losses arising from delays or failure to perform if caused by events outside our reasonable control, including adverse weather, road closures, traffic incidents, vehicle breakdown, strikes, accidents, civil disturbance, or interruptions to utility services. This does not affect liability for death or personal injury caused by our negligence, or any other liability that cannot legally be excluded.
Our liability is limited to the value of the service actually provided and to losses caused directly by our proven negligence or breach of contract. We will take reasonable care when handling goods, but we are not responsible for pre-existing defects, hidden damage, weak packaging, improperly secured items, or items that are inherently fragile unless this has been expressly agreed in writing. You are responsible for ensuring that items are suitably packed and protected unless packaging is included in the booked service.
We do not accept liability for indirect or consequential loss, including loss of profit, loss of opportunity, emotional distress, or business interruption, except where such exclusion is not allowed by law. We are also not liable for damage caused by the customer’s instructions, inaccurate information, unsafe access, or failure to disclose special handling requirements. If you are concerned about high-value items, you should tell us in advance and arrange appropriate insurance cover if necessary.
Our team may refuse to move items that are illegal, dangerous, offensive, excessively heavy without prior agreement, or unsuitable for transport in our judgment. This includes, without limitation, hazardous chemicals, gas cylinders, flammable materials, live animals, cash, and unboxed valuables unless specifically agreed. Any attempt to conceal such items may lead to immediate termination of the job and, where necessary, notification to the relevant authorities.
With respect to waste, you must not use our Brent man and van service to dispose of controlled waste, prohibited waste, or any material that cannot lawfully be transported or transferred without the correct checks and documentation. If waste removal or disposal is included, you warrant that the waste is accurately described and that no restricted items are mixed in. We reserve the right to inspect items before loading and to refuse any load that does not comply with applicable waste regulations.
You are responsible for complying with UK waste duty of care requirements, including accurate description, segregation where necessary, and lawful transfer to an authorised facility or carrier. We may request proof of origin, item type, or other information needed to satisfy legal and regulatory obligations. If any item is discovered to be non-compliant, contaminated, or misdescribed, you will be responsible for any resulting costs, fines, claims, clean-up expenses, or disposal charges.
Where waste services are provided, you acknowledge that we may record details of the load, destination, and transfer process as required by law or operational procedure. If the job includes removal of furniture, electrical equipment, mattresses, or similar goods, you must disclose any contamination, infestation, or special disposal requirements before the booking is accepted. Failure to do so may result in the item being refused, additional charges, or cancellation of the service.
Customers must ensure that access is safe and reasonably unobstructed at both collection and delivery locations. You are responsible for securing permissions, parking arrangements, permits, entry access, lift use, and any building-specific rules unless we expressly agree to manage them. If we are delayed because access is unavailable, incorrect, or restricted, waiting time may be charged at our standard rate or part of the service may be cancelled and invoiced accordingly.
You must ensure that items are ready to move at the agreed time unless we have agreed a packing or preparation service. We may decline to move items that are not properly prepared, present a health and safety risk, or would require tools, disassembly, or extra labour beyond the agreed scope. Where dismantling or reassembly is included, it is limited to normal household items and is carried out at your risk unless otherwise confirmed in writing.
Any instructions given by you or your representative will be followed at your risk, provided they are lawful and reasonable. If you request a specific placement, stacking method, or route that increases risk, we may decline if we consider it unsafe. The customer is responsible for checking that the final delivered items and their location are correct before our team leaves the site.
We may suspend or terminate the service immediately if you or anyone acting on your behalf behaves abusively, threatens staff, fails to make payment, provides false information, or creates an unsafe working environment. In such cases, payment remains due for work already carried out, as well as any reasonable costs incurred. Our team members are entitled to refuse work that would breach health and safety requirements or place them at unreasonable risk.
Title to any goods transported remains with you unless goods are sold or otherwise transferred under a separate written agreement. Risk in the goods may pass to you when they are loaded, unloaded, or handled in accordance with the agreed service and applicable law. We do not take possession of ownership rights in the items carried, and our role is limited to transport and related handling unless explicitly expanded by agreement.
Nothing in these man and van terms limits our ability to rely on evidence such as photographs, job sheets, messages, invoices, payment records, or staff notes in the event of a dispute. You agree that these records may be used to verify the condition of goods, the scope of the work, access issues, and the basis for any additional charges or claims.
Complaints should be raised promptly and, where possible, within a reasonable time after the service has been completed. You should provide sufficient detail to allow us to review the issue, including photos, item descriptions, and the circumstances of any alleged loss or damage. We will investigate complaints in good faith and may request access to inspect the goods or site concerned.
If a claim is valid, our remedy may, at our discretion and where lawful, include repair, replacement, partial refund, or another reasonable solution proportionate to the loss. Any claim must be supported by evidence, and you must take reasonable steps to minimise any damage or loss after an incident. Failure to notify us promptly may reduce the value of any remedy available.
The contract between you and us is governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or connected with these terms, the booking, or the service provided, unless mandatory consumer law provides otherwise.