Terms and Conditions
Brent Man and Van Terms and Conditions of Service
These Terms and Conditions set out the basis on which Brent Man and Van provides man and van, removals, and related transport services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 Brent Man and Van, we, us, our means the provider of the removal and man and van services described in these terms.
1.2 Customer, you, your means the person, firm, or organisation requesting or using our services.
1.3 Services means any removal, man and van, loading, unloading, packing, transportation, or related services provided by us.
1.4 Goods means the items, belongings, furniture, equipment, and any other property that we are requested to move, transport, or handle.
1.5 Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written quote or confirmation provided by us.
2. Booking Process
2.1 You may request a booking by providing us with full and accurate information about the services required, including collection and delivery addresses, access details, dates, times, the nature and approximate quantity of goods, and any special requirements.
2.2 Any quotation we provide is based on the information supplied by you. If the information is incomplete or inaccurate, or if the scope of the work changes, we reserve the right to amend or withdraw the quotation and adjust the price accordingly.
2.3 A booking is only confirmed when we have accepted your request and you have accepted our quotation or agreed rate, subject to any deposit or pre-payment requirements communicated to you at the time of booking.
2.4 We reserve the right to refuse any booking at our discretion, including where we consider the work unsafe, unlawful, or beyond our capacity or expertise.
2.5 You are responsible for ensuring that someone authorised is present at both the collection and delivery addresses at the agreed times to supervise, provide instructions where necessary, and sign any relevant documents.
3. Services and Access
3.1 We will carry out the services with reasonable care and skill, within the agreed time frame where possible. However, timings are approximate and may be affected by traffic, road conditions, weather, access issues, or other circumstances beyond our control.
3.2 You must ensure that there is safe and reasonable access to the property, including parking for the vehicle, clear walkways, and suitable access to all rooms and floors involved. Any parking restrictions or permits required are your responsibility unless otherwise agreed in writing.
3.3 If there are delays resulting from lack of access, waiting for keys, incomplete packing, or other issues beyond our control, we may charge for waiting time or additional labour at our standard rates.
3.4 We do not dismantle or reassemble furniture, disconnect or reconnect appliances, or remove fixtures and fittings unless specifically agreed in advance as part of the services. Additional charges may apply.
3.5 We reserve the right to refuse to move any item that, in our reasonable opinion, is unsafe, excessively heavy, fragile beyond normal handling, or prohibited under these Terms and Conditions.
4. Customer Responsibilities
4.1 You are responsible for ensuring that all goods to be moved are properly packed, secured, and labelled, unless we have agreed to provide packing as part of the services.
4.2 You must remove and separately transport any valuables, including cash, jewellery, important documents, and items of particular sentimental or financial value. We accept no liability for loss of or damage to such items if they are included with general household or office goods without our prior written agreement.
4.3 You warrant that you are the owner of the goods or have full authority from the owner to enter into this contract in respect of the goods.
4.4 You must ensure that any items requiring disconnection, such as washing machines or other appliances, are safely disconnected and drained before our arrival, unless we have expressly agreed otherwise.
4.5 You agree to comply with all applicable laws and regulations in relation to the goods and the services, including but not limited to health and safety and waste regulations.
5. Items Not Permitted
5.1 We will not carry or handle any goods that are illegal, dangerous, or unsuitable for transport, including but not limited to:
a. Explosives, firearms, or weapons of any kind
b. Hazardous, flammable, or toxic substances
c. Live animals or plants, unless expressly agreed
d. Perishable food items likely to spoil during the move
e. Any goods that may cause damage to the vehicle, our staff, or other goods.
5.2 If such items are included without our knowledge or consent, we shall have no liability for loss, damage, or consequences arising, and you will be responsible for any resulting costs, losses, or claims.
6. Payments and Charges
6.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking.
6.2 Unless otherwise stated, our charges exclude congestion charges, tolls, parking costs, fines, or additional expenses. Any such costs arising directly from the provision of the services may be added to your final bill.
6.3 You must pay any deposit or advance payment required at the time of booking or by the date specified. We may decline to commence or continue the services if payment has not been received as agreed.
6.4 Payment of the balance is due on completion of the services on the same day, unless alternative arrangements have been agreed in advance in writing.
6.5 We reserve the right to charge interest on overdue amounts at the statutory rate, accruing on a daily basis from the due date until the date of payment in full.
6.6 If you dispute any part of an invoice, you must notify us in writing within seven days of the invoice date, providing full details of the dispute. Any undisputed part of the invoice must still be paid by the due date.
7. Cancellations and Changes
7.1 You may cancel or reschedule your booking, subject to the provisions of this clause.
7.2 If you cancel more than 48 hours before the agreed start time, any deposit paid may be refunded or transferred to a new booking at our discretion.
7.3 If you cancel within 24 to 48 hours of the agreed start time, we reserve the right to retain part or all of any deposit to cover administrative and scheduling costs.
7.4 If you cancel within 24 hours of the agreed start time, or fail to be available at the agreed time and location, we reserve the right to charge a cancellation fee up to the full quoted amount.
7.5 If you wish to change the date, time, or scope of the services, we will use reasonable efforts to accommodate the change, but this is subject to availability and may result in revised charges.
7.6 We may cancel or postpone the services if circumstances beyond our reasonable control make it impossible or unsafe to proceed, including severe weather, vehicle breakdown, accidents, or illness. In such cases we will offer a rescheduled date or a refund of any deposit paid for the affected booking, but we will not be liable for any consequential loss.
8. Liability for Loss or Damage
8.1 We will take reasonable care to protect your goods during loading, transport, and unloading. However, our liability is subject to the limitations set out in this section.
8.2 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable cost of repair or replacement, subject to a maximum amount per job as specified in our insurance cover from time to time.
8.3 We shall not be liable for:
a. Loss or damage resulting from your failure to adequately pack, secure, or protect goods, unless we agreed to provide packing.
b. Damage to items where pre-existing defects, weakness, or instability make them unsuitable for normal handling or transport.
c. Loss or damage to items that you or a third party have packed, loaded, or unloaded.
d. Loss of profits, loss of use, loss of opportunity, or any indirect or consequential loss.
e. Damage to premises or fixtures if we have followed your instructions and the damage could not reasonably have been avoided.
8.4 We will not be liable for any loss or damage arising from events beyond our reasonable control, including but not limited to traffic delays, road closures, extreme weather, accidents, acts of third parties, or acts of public authorities.
8.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within seven days of the completion of the services. You must provide reasonable evidence of the loss or damage and allow us an opportunity to inspect the affected items.
9. Insurance
9.1 We will maintain appropriate insurance cover for our activities in accordance with applicable requirements. Details of cover and limits are available on request.
9.2 It is your responsibility to ensure that you have adequate additional insurance for high-value or particularly fragile items, or for any amounts that exceed our standard liability limits.
10. Waste and Environmental Regulations
10.1 We operate in accordance with relevant waste and environmental regulations when transporting or disposing of unwanted items.
10.2 We will only remove waste or items for disposal if this has been expressly agreed as part of the services. Additional charges may apply depending on the type and volume of items.
10.3 You must not request us to dispose of hazardous or controlled waste unless we have specifically agreed and are licensed to do so. This includes chemicals, oils, asbestos, medical waste, and similar items.
10.4 Where we agree to remove items for disposal, you warrant that you have the right to dispose of those items and that they do not breach any regulations. You will be responsible for any penalties, claims, or costs arising from unlawful disposal requested or caused by you.
10.5 We reserve the right to decline removal or disposal of any items where we consider that doing so might breach legal or environmental requirements.
11. Parking, Fines, and Access Restrictions
11.1 You are responsible for arranging suitable parking for the vehicle at the collection and delivery addresses, including any required permits or authorisations, unless we have agreed alternative arrangements in advance.
11.2 If we incur parking charges, congestion charges, tolls, or fines directly as a result of carrying out the services at your direction, these may be added to your invoice.
11.3 We shall not be liable for delays or additional costs resulting from inadequate or restricted access, including long carries, use of stairs, or lifts not being available. Additional charges may apply where such circumstances significantly increase the time or labour required.
12. Complaints and Disputes
12.1 If you are dissatisfied with any aspect of our services, you should raise the issue with our representative as soon as possible so we can attempt to resolve it on the day.
12.2 If the matter is not resolved at the time, you may submit a written complaint setting out the details of your concerns. We will investigate and respond within a reasonable period.
12.3 Both parties agree to act in good faith to seek an amicable resolution to any dispute arising under or in connection with these Terms and Conditions.
13. Data Protection
13.1 We will collect and use personal information about you for the purpose of administering your booking, providing the services, managing payments, and handling any queries or complaints.
13.2 We will handle your personal information in accordance with applicable data protection laws and only retain it for as long as reasonably necessary for the relevant purposes.
14. Variation of Terms
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.
14.2 Any variation to these terms requested by you will only be valid if agreed by us in writing.
15. Severability
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be deemed severed from the remaining provisions, which will continue to be valid and enforceable.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any contract between you and us shall be governed by and construed in accordance with the laws of England and Wales.
16.2 Any disputes arising out of or in connection with these Terms and Conditions, or the provision of the services, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By confirming your booking and using Brent Man and Van services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
